Touch Lives every day At Philips, we believe that technology should be advanced but simple at the same time. It should make sense and be designed around the way we live and work. Whether we’re creating a comfortable environment through sophisticated lighting and entertainment solution, giving a mother a first glimpse of her unborn child or the baby monitor that keeps children safe at night, we touch people’s lives all over the world through Philips products. So, this is a chance for you to be part of that experience and join the WINNING team.
OFFICER – CUSTOMER CARE NETWORK & VENDOR MANAGEMENT
(1 position) • Consumer Lifestyle • Jakarta
Responsibilities:
- Responsible to prepare agreement & maintain existence of Authorized Services Provider/Center (ASP/ASC);
- Measure KPI &Take lead audit ASC;
- Conduct NPS measurement and deploy improvement plan;
- Conduct Consumer Care together with Marketing activity;
- Handle customer complains & product trade-in;
- Conduct on validity and approve warranty claims from ASC including detail analysis ;
- Prepare claim summary and spare part purchase to be processed by F&A;
- Review Consumer Care financial reports.
Requirements
- Bachelor degree, min 3 years has working experience with handling customer Service & Care with strong data analysis and has capabilities in problem solving technique;
- has good personality and interpersonal skill
- Proficient in English language, has good coordination capability the incumbent has to have strong drive, positive attitude & assertive, Self learning capabilities & manage allocate time effective and willing to travel.
Explore our website www.philips.com to know us, or found our career opportunities in Philips Careers
Note :
(Attached your recent photograph and We regret that only shortlisted candidates will be notified)